Ordering
All your queries answered regarding ordering.
Are there founding member benefits?
What if my child has no experience?
No problem! We work with players of all levels. Our data-driven approach actually helps build a strong foundation.
Can parents track progress?
Absolutely! Parents get access to the Guardian Dashboard where you can view real-time metrics, video analyses, and progress reports.
What technology do you use?
We use computer vision (YOLOv8), high-speed cameras, GPS tracking devices, and our own AI algorithms for movement analysis. All data is securely stored according to GDPR guidelines.
What's the difference between Neural Striker and a regular football school?
Neural Striker combines traditional coaching expertise with AI-powered data analysis. You get the same quality training, but with objective metrics, video analysis, and personalized development plans that make your progress measurable.
What age can children participate from?
Our programs are designed for players aged 10-18. We have different groups per age category and skill level to ensure optimal development.
How often are the training sessions?
This depends on your chosen package. Starter has 1x per week training, Pro 2x per week, and Elite 3x per week plus 1-on-1 coaching sessions.
Product
All your queries answered regarding products.
How do I find the right sports equipment?
You can use our equipment selection tool on the website, search by product type, keyword, or browse through categories to find exactly what you need.
What if I'm unsure about a product's compatibility?
Our customer service team is here to help you find the right sports equipment for your needs. You can reach out to them via phone or live chat for assistance.
Do you offer product warranties?
Warranty information varies depending on the specific product.Warranty details are usually included on the product page or packaging.
Payment
All your queries answered regarding payments.
What payment methods do you accept?
We accept major credit cards (Visa,Mastercard,etc.),debit cards,and some online payment methods (e.g.,PayPal).
Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information.pen_spark
Do you offer COD?
Sorry, at this moment we do not offer cash on delivery (COD) mode of payment.
Shipping
All your queries answered regarding shipping.
What are your shipping options?
We offer standard, expedited, and next-day delivery options (availability may vary depending on your location).pen_spark
How much does shipping cost?
Shipping costs are calculated based on the weight,size of your order,your chosen delivery method,and your location.The final cost will be displayed at checkout.
Can I track my order?
Yes, you can track your order's progress by logging into your account or using the tracking information provided in your order confirmation email.
Return Products
All your queries answered regarding return.
What is your return policy?
We offer a 14-day return policy on most unused parts (exceptions may apply).You can find detailed return instructions and any exclusions on our Returns Policy page.
How do I return an item?
Please visit our Returns Policy page or contact customer service for instructions on initiating a return.
Who pays for return shipping?
This depends on the reason for the return. Our Returns Policy will specify who is responsible for return shipping costs.